Full Service Program - This program covers your instrument for all necessary preventive maintenance service, all emergency calls, travel, labor and parts for the length of the agreement. Included is the added benefit of exchange ultrasonic handpieces at highly discounted pricing. Any handpieces ordered through this program include an additional six-month warranty over our standard exchange handpiece warranty.
We recognize that our primary responsibility is to understand our customer's needs and expectations and to integrate this knowledge into service and support activities that are clearly understood throughout all levels of the Technical Service Organization.
Alcon provides comprehensive service and warranty programs that enhance the productivity and efficiency of your Alcon instrumentation, and subsequently your business. Our service plans provide support for all active Alcon manufactured products as well as many older-generation products that continue to provide a mainstay investment for our valued customers.
Alcon employs more than 100 factory-trained Service Representatives to support Alcon manufactured Cataract, Vitreoretinal, and Refractive systems in the United States. Located in strategic sites throughout the U.S., Alcon is able to provide prompt* and reliable Technical Service support for your Alcon instruments.