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Clinical and Technical Services – World Class Service Centered on You

Our worldwide team of skilled specialists offers service plan options to meet your practice’s training and equipment needs.

Benefit from highly responsive and personalized attention from the industry’s largest, most experienced network of clinical and technical professionals, partnering with you every step of the way.

The Alcon Service Plan Difference: Reach. Expertise. Partnership.




Reach

• The Largest Network: No matter where you are in your journey, Alcon is here to help. Our service and support teams are readily accessible and always equipped to provide the solutions you need to optimize outcomes.

• National Coverage: With 250+ clinical and technical experts across the United States, Alcon Support is always close by.

• 24-hour Support: Call center representatives are available 24 hours a day, 7 days a week.

• 48-hour Service Guarantee: Alcon Technicians have the skills and spare parts to address most equipment challenges in rapid time.

Contact us today to help customize the right service plan for your practice.

Expertise

• The Most Experienced Clinical and Technical Specialists: Alcon’s clinical and technical specialists are trained at six state-of-the-art training facilities across the globe and have the expertise to ensure you and your staff are always prepared for surgery.

• Technical service you can trust: Our Field Service Engineers undergo hundreds of hours of formal and on-the-job training each year to provide the highest level of technical support throughout the service life of your equipment.

• Unsurpassed Clinical Support: With an average of 20-plus years of ophthalmic and medical experience, our Clinical Applications Specialists are with you in and out of the operating room. We aim to ensure that you and your staff are just as confident with the techniques as you are with the equipment, from regulatory and safety guidance to clinical troubleshooting and support.

Contact us today to help customize the right service plan for your practice.

Partnership

Collaboration and support every step of the way.

Alcon is by your side at every phase of the journey, making sure you and your staff have the right training, resources, and support to maximize efficiency and surgical outcome.

• Installation

- Plan installation: Maps your practice footprint for ideal install location

- Equipment install: Scheduled at your convenience

- Calibration and testing: Ensures the highest quality standards

• Training

- Online training: Allows you to learn at your pace

- Hands-on demo training: For personalized training and support

- Live clinical trainer support: Provides full in-person clinical training certification for new technology

• Ongoing Support

- Repair and maintenance: Provides timely service on equipment repairs and parts

- Enhancements and updates: Keeps your equipment current with the latest hardware and software

- Routine preventive maintenance: Ensures your equipment always runs smoothly

- Training and clinical support for all equipment: Ongoing training, certification, and education

Contact us today to help customize the right service plan for your practice.


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Cataract, Refractive, and Vitreoretinal Clinical and Technical Services

Clinical and Technical Services
Alcon Research Ltd (Lake Forest Site)
20511 Lake Forest Drive
Lake Forest, CA 92630

Phone: 800-832-7827 or
949-753-1393

24/7 Phone Support

24-Hour Emergency Phone Service available to support you 24 hours a day, seven days a week

Clinical and Technical Services Contact Form

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