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Product Complaint or Adverse Event Related to an Alcon Product

To report an adverse event, product misuse or complaint regarding an Alcon product, please fill out this form.

The Alcon Medical Safety Department can be reached by phone at 800-757-9780. See the complete list of Contact Us options.

*Required Field



* Choose the Alcon product or family of products about which you are reporting. Please choose carefully. Your choice will direct your inquiry to the appropriate Alcon department, reducing response time.

Contact Lens Care: OPTI-FREE®
Contact Lens Care: ClearCare®, AoSept®
Contact Lenses
Pharmaceutical Prescription or Over-the-Counter products
Surgical products (such as instrumentation and CUSTOM-PAK® surgical packs)
Implantable Devices (such as AcrySof® IOLs, EX-PRESS Glaucoma Filtration Devices, etc.)

* Product name

Product Lot / Serial Number (if available)

Product Expiration Date (if available)

* Was there any patient injury, harm or discomfort?

* Your report (1,000 characters maximum). Please provide as much detail as possible. For example, date event started, severity of event, and whether medical intervention was required.

Characters typed: /1000


Courtesy Title

*First Name

*Last Name

*Email Address

*Address (Please include the medical facility or pharmacy store number if available.)

Customer number (if applicable)




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Alcon Corporate Contact Information

Alcon Laboratories, Inc.
6201 South Freeway
Fort Worth, Texas 76134 USA

Customer Service: 800-TO-ALCON