Returns For Specified Discontinued Products

Contact Lens Return Process

Each request will be reviewed separately and only purchases made directly from Alcon or an Alcon authorized distributor are eligible for return. Documentation may be required to substantiate the original purchase. All returns must be in factory sealed, unmarked boxes and have expiration dates no less than 12 months from the date of request at either our Distribution Center or our authorized distributor.

Direct Return Alcon will review the requested return and if approved process a return authorization for sending the product back to us at our Johns Creek, GA Distribution Center. You will be notified of the return authorization via email, fax, or USPS.

Distributor Return Alcon will review the requested return and if approved process a return authorization for sending the product back to your authorized distributor. You will be notified of the return authorization via email, fax, or USPS.