A : Can’t Login/ Forgot User ID for Contact Lens Online Ordering: If you are having trouble remembering your password, just click the "Forgot Password" link in the login section on myalcon.com. The popup box will ask you for your user ID and send you a change password request. Or if you prefer, send us an email or give us a call.
A : Processing registrations can take up to two days, however if you would like to contact us, please send an email or give us a call.
A : If you are having trouble processing your online registration for contact lens ordering, please send an email or give us a call.
A : If you are having trouble processing your vision care online ordering registration, please send an email or give us a call.
A : Occasionally connecting to myalcon.com Contact Lens Online Ordering using a "Favorite" or "Bookmark" in your web browser can prevent you from reaching the most up-to-date version of the site. Try typing the full address, www.myalcon.com into your browsers' address bar and see if the page loads correctly.
A : All Vision Care Online Ordering preference settings and details, including email address and password, for your myalcon.com Contact Lens Online User Account can be viewed and maintained on the "My Profile" page after logging in. If you still have questions or need assistance, please send us an email or give us a call.