Contact Lens Ordering Questions

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Q : How do I register for online contact lens (Vision Care) ordering?

Q : I can't Login to Order Contact Lenses; I forgot my password or User ID

A : Can’t Login/ Forgot User ID for Contact Lens Online Ordering: If you are having trouble remembering your password, just click the "Forgot Password" link in the login section on myalcon.com. The popup box will ask you for your user ID and send you a change password request. Or if you prefer, send us an email or give us a call.

Q : Why haven’t I received email notification that my registration for online contact lens ordering has been established?

A : Processing registrations can take up to two days, however if you would like to contact us, please send an email or give us a call.

Q : When trying to register for contact lens online ordering, the online form will not accept information I have entered. (Account # not valid, invalid email address, enter security questions, etc)

A : If you are having trouble processing your online registration for contact lens ordering, please send an email or give us a call.

Q : I can't place online orders for contact lenses; shopping cart functionality not available.

A : If you are having trouble processing your vision care online ordering registration, please send an email or give us a call.

Q : When trying to access the contact lens online ordering site, why won't it display properly, or perform? Why can't I submit?

A : Occasionally connecting to myalcon.com Contact Lens Online Ordering using a "Favorite" or "Bookmark" in your web browser can prevent you from reaching the most up-to-date version of the site. Try typing the full address, www.myalcon.com into your browsers' address bar and see if the page loads correctly.

Q : How can I change my Contact Lens Online Ordering email address or password?

A : All Vision Care Online Ordering preference settings and details, including email address and password, for your myalcon.com Contact Lens Online User Account can be viewed and maintained on the "My Profile" page after logging in. If you still have questions or need assistance, please send us an email or give us a call.

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Sign Up for a Vision Care Account

You must have an Alcon Vision Care (formerly CIBA VISION) account to enroll for online ordering. If you don't have an account, sign up by calling our credit department.

Alcon U.S. Credit Department
US Credit Forms: 800-241-5999
Fax: 800-757-4954
customer.profile@alcon.com

Alcon Canada Credit Department
Canadian Credit Forms: 800-268-3968
Fax: 866-231-2422
canada.credit@cibavision.com