A : For pharmaceutical and surgical products and services inquiries, click here use the online Contact Us form or call 800-TO-ALCON 800-862-5266.
For vision care products such as contact lenses and lens solutions, including all inquiries related to online order registration tracking, downloading invoice or statement copies or reviewing your account balance, see the information below.
Our Vision Care Customer Service representatives are available 8:30 a.m. to 8:00 p.m. EST Monday – Friday.
If you have a product complaint or need to report an adverse event related to a contact lens product, please contact our Professional Consultation department 9:00 a.m. to 5:30 p.m. EST Monday –Friday, or use the online contact us form.
A : Our Vision Care Customer Service representatives will gladly help you with that request. They are available 8:00 a.m. to 8:00 p.m. EST Monday – Friday.
A : Please contact us with your location (city, state/province) and product/area of interest.
A : Literature for many of our products is available through Customer Service or through your Alcon sales representative.
Selected contact lens and lens care literature pieces are also available through your MyAlcon.com Ordering account.